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Live video monitoring for convenience stores
Operators watch your registers, aisles, coolers and doors in real time. Shoplifting, unrung sales, a late opening or a back door left unlocked: you hear about it while it is happening, not on tomorrow's playback.
The risk
What goes wrong at convenience stores
Convenience stores mix fast traffic, high-value small items and long opening hours, often with a single clerk. That makes them a target for shoplifting and robbery, and it makes losses from inside the store hard to see from the office.
convenience store robberies in 2016, with an average loss of $732 each.
Source: FBIof retail shrink came from employee theft in fiscal 2022. Outside theft caused 36%.
Source: Loss Prevention Research Councilof retailers reported more repeat offenders in 2025, even as overall shoplifting incidents fell 12.4%.
Source: National Retail FederationThe retail theft figures come from surveys of large retailers' loss-prevention teams, not from police counts. We show them as trends, not as national crime totals.
The camera views that matter most
During setup we agree which of your existing views get the closest attention. These are the ones we usually start with.
- Register from aboveHands, the drawer and the screen
- Front door at face heightEveryone who comes in
- High-theft aislesEnergy drinks, health and beauty, the tobacco wall
- Cooler doorsGrab-and-go theft starts here
- Back room and stock doorDeliveries and staff exits
- Cash office or safeDrops and counts
- Parking lotCars that wait with engines running
What we see, and call you about
- Shoplifting and grab-and-run theft
- Items not rung up, or unofficial discounts for friends
- Voids and no-sales, when the register screen is in view
- Late opens and early closes
- The clerk leaving the store unattended
- Back-door deliveries outside your procedure
- After-hours break-ins
- Aggressive customers and robbery
From your camera to your phone
The same four steps, every time something goes wrong.
Seen live
The operator spots the problem on your camera as it happens.
You get a call
We call you or the first person on your list, right away.
We keep watching
We stay on the cameras and follow the instructions you set.
Clip and report
You get the clip, snapshots and a short report.
Answers
What live monitoring can and can’t do
We can
- Spot theft by customers or staff while it happens
- Call you during an incident and keep watching
- Send clips and hourly reports you can act on
- Give multi-store owners one team watching every location
We can’t
- Detain a shoplifter, and staff should never chase one either
- Replace your hiring checks and cash procedures
- See what happens off camera
Privacy and compliance
Not legal advice. Have your counsel confirm the rules that apply to your site.
- Audio stays off by default. About a dozen states require every party to consent to audio recording, so we only listen where your state allows it and your signs say so.
- No cameras in restrooms, changing areas or break and locker rooms, and we never monitor them.
- Some states require written notice to employees about camera monitoring outside public areas. Connecticut’s law (§ 31-48d) is the best-known example; check your state’s rules.
Recommended hours for convenience stores
Extended Watch (18 hours) or Full Watch (24/7) fits stores that stay open late. Night Watch fits stores that close overnight and mainly worry about break-ins.
Extended Watch
18 hours a day
$249/ month
Per location, after a 7-day free trial
Your riskiest 18 hours, usually late afternoon through early morning. You choose the window.
- Live operator on your cameras
- Alarm response calls to your contacts
- Cash office monitoring in covered hours
- Clips and hourly reports on request
- Works with your existing DVR/NVR
Full Watch
24/7, every day
$299/ month
Per location, after a 7-day free trial
Every hour of every day, weekends and holidays included. For sites that never close.
- Live operator on your cameras
- Alarm response calls to your contacts
- Cash office monitoring in covered hours
- Clips and hourly reports on request
- Works with your existing DVR/NVR
Compared with a guard: a 18-hour guard post at a typical $25 an hour costs about $13,700 a month. Extended Watch is $249. Run your own numbers
All three plans are available for every site. Compare Night, Extended and Full Watch
Convenience stores: common questions
Can you catch employee theft?
Operators flag suspicious behavior at the register and in the cash office and send you the clips. You make the decisions about your staff.
Do I get reports?
Yes. Hourly reports can cover purchases, walk-ins, thefts and the time the cashier spent outside the store, plus clips of anything unusual. See real examples in our portfolio.
Can I manage several stores?
Yes. Each location has its own plan, so you can choose different hours for each store.
Is there a contract or a free trial?
Every plan starts with a 7-day free trial. We confirm billing and cancellation terms with you in writing before your first invoice.
What if my internet goes down?
If your recorder loses its connection, we lose the picture too. A wired connection helps. After a reset or a move, we check every camera is back online, as in this real report.
Sources (7)
- FBI, Crime in the United States 2016, Table 15: robbery by location. ucr.fbi.gov/crime-in-the-u.s/2016/crime-in-the-u.s.-2016/topic-page…
- National Retail Federation, National Retail Security Survey 2023. nrf.com/research/national-retail-security-survey-2023
- Loss Prevention Research Council, 2023 NRSS release: sources of shrink. lpresearch.org/2023-nrss-release-9-26-23/
- National Retail Federation (Jul 30, 2026), The Impact of Retail Theft and Violence 2026. nrf.com/media-center/press-releases/retailers-see-fraud-schemes-evo…
- CSP Daily News (2021), FBI 2020 robbery data by location. cspdailynews.com/company-news/c-stores-are-4th-most-common-location…
- Reporters Committee for Freedom of the Press, recording laws by state. rcfp.org/introduction-to-reporters-recording-guide/
- Connecticut General Statutes § 31-48d, electronic monitoring of employees. cga.ct.gov/2025/pub/chap_557.htm
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Start your free 7-day trial
Tell us about your site. We connect to your cameras remotely, agree the hours and the call list, and start watching.
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- WhatsApp+92 310 8380207
- CoverageAnywhere in the United States