- Home
- Resources
- FAQ
Questions owners ask before they start
Equipment, alarms, access, hours and pricing. Can’t find your question? Message us on WhatsApp.
Getting started
Do I need to buy new cameras or equipment?
No. We monitor the cameras you already have through your DVR or NVR. If you can open your cameras on your phone, we can usually connect too.
Which camera systems do you work with?
iVMS, Reolink, Guarding Vision, SmartPSS, Lorex Cloud, Lorex Cloud Lite, EZView, Tiger and similar DVR/NVR apps. Not sure? Send us your app name on WhatsApp.
What do you need from me?
Viewing access to your recorder or camera app (a separate view-only user is best), your site address and hours, the plan you want, and the people we should call, in order.
Does anyone need to visit my site?
No. Setup is remote. Once we have viewing access, we test each camera with you and agree the coverage hours and call list.
Do you cover my state?
Yes. We monitor remotely, so we can cover sites anywhere in the United States, as long as the recorder is online.
Monitoring and alarms
What do your operators watch for?
It depends on the site: drive-offs at the pumps, shoplifting and grab-and-run theft, loitering, fights, break-ins, people inside a fence after hours, open doors and gates, and anything unusual in the cash office.
What happens when an operator sees something?
We call you, or the people on your call list, right away and tell you what we see and on which camera. We keep watching while you decide the next step, and we save the clip.
Do you call the police?
We follow the call list and instructions you set. During setup we agree how police contact works for your site. We don't promise police response times; each local agency sets its own priorities.
Do you send guards?
No. We are a remote monitoring company. We don't dispatch guards or patrols, and we can't physically intervene.
Which hours can you cover?
Night only, 18 hours a day, or 24/7. We set the coverage window around your site's hours.
Cameras, access and privacy
Will you have access to my whole system?
We only need viewing access. A separate view-only user keeps everything else private, and you can switch it off at any time.
Where are my recordings kept?
On your own DVR or NVR, as they are today. We watch the live view during your coverage hours and save clips when something happens.
Do you listen to audio?
No. Audio stays off unless your state's consent rules and your posted notices allow it and you ask for it.
What if my internet goes down?
If your recorder goes offline, we lose the picture too. A wired connection helps. After a reset or a move, we check every camera is back online.
Plans and billing
How much does it cost?
$199 a month for nights, $249 for 18 hours a day and $299 for 24/7. Prices are per location.
Is there a free trial?
Yes. Every plan starts with 7 days free.
Can you monitor several locations?
Yes. Each location has its own plan, so you can choose different hours for each site.
How do billing and cancellation work?
We confirm billing details, payment method and cancellation terms with you in writing before your first invoice.
Try live monitoring free for 7 days
Keep the cameras you have. We add the people who watch them and call you.